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Frequently asked questions

How do I measure for a custom window seat cushion?

To measure your custom window seat cushion, record the finished dimensions of your seating area in millimetres (mm):

  • Length (A): Measure the full left-to-right width of the seat.
  • Depth (B): Measure from the front edge to the back wall.
  • Height (C): Choose your preferred finished cushion thickness.

For bay windows or angled seats, measure each section separately. If unsure, we offer guidance and in-home measuring support.

What thickness should my bench seat cushion be?

The ideal thickness for a window seat or bench cushion depends on comfort and use:

  • 40–50mm: Decorative or occasional seating
  • 75mm: Comfortable everyday use
  • 100mm+: Deep seating or high-traffic areas

For built-in window seats used daily, we typically recommend 75–100mm for long-lasting comfort and support.

What cushion fill should I choose for my window seat or bench cushion?

For most custom window seat and bench cushions, we recommend firm foam for supportive, structured seating that maintains its shape over time. This is ideal for built-in seating and areas used daily.

If you prefer a softer, more relaxed feel, Ergofill offers gentle comfort with a slightly cushioned finish. It’s best suited to lighter-use spaces or where a softer sit is preferred.

If you're unsure which cushion fill is right for your space, we’re happy to provide guidance based on how your bench seat will be used.

Can I order fabric samples before purchasing my custom cushion?

Yes. We encourage ordering fabric samples before confirming your custom window seat or bench cushion to ensure the colour, texture and scale suit your space.

We offer 5 complimentary fabric samples so you can view them in your home and natural light before making a final decision. Simply select your favourites and we’ll send them directly to you.

Sampling first helps ensure your custom cushion feels considered and perfectly suited to your interior.

Fabric Range

Do you offer piping or edge detailing?

Yes. You can customise your window seat cushion with optional piping in matching fabric. Piping adds definition and a tailored finish, especially suited to design-led interiors. If you would prefer to have a contrasting piping fabric. Please Contact Us: Info@creativeupholsterynz.co.nz

What is the lead time for custom window seat cushions?

Our custom window seat and bench cushions are made to order, with a typical production timeframe of 6–8 weeks.

Please note that some fabrics are sourced from overseas and may require additional time for delivery. If you are working to a specific deadline, we recommend contacting us prior to placing your order so we can provide the most accurate lead time based on your chosen fabric.

Do you ship custom cushions nationwide?

Yes. We ship custom window seat and bench cushions across New Zealand. Your cushion will be carefully packaged to ensure it arrives in excellent condition.

How do I clean and care for my bench cushion?

Most upholstery fabrics can be gently spot cleaned. We recommend:

  • Promptly blotting spills
  • Avoiding harsh chemicals
  • Regular vacuuming

Care instructions vary by fabric selection.

Can you make custom-shaped or bay window cushions?

Yes. We specialise in made-to-measure window seat cushions, including:

  • Bay windows
  • Angled walls
  • L-shaped seating
  • Built-in joinery

For complex shapes, contact us with measurements or plans for a tailored quote.

Are these window seat and bench cushions suitable for outdoor use?

This product is designed primarily for indoor window seats and built-in bench seating. However, if your seating area is outdoors or exposed to the elements, we recommend exploring our Outdoor Squabs & Custom Outdoor Cushions range.

We offer a curated selection of UV-resistant outdoor fabrics specifically designed for exterior use, providing durability, fade resistance and easy maintenance.

Why choose a custom window seat cushion instead of a ready-made option?

Custom window seat cushions are made precisely to fit your space, ensuring a seamless, tailored look. Unlike ready-made cushions, made-to-measure bench cushions provide better comfort, durability and design flexibility - including your choice of fabric, thickness and detailing.

What types of bench seat cushions can you make?

We make custom bench seat cushions for a wide range of settings, including:

  • Dining benches and kitchen booth seating
  • Hallway and entryway benches
  • Bay window and window seat ledges
  • Built-in joinery and breakfast nook seating
  • Storage ottomans and timber bench frames

All bench seat cushions are made to your exact measurements in our Auckland workshop. If your bench is an unusual shape — L-shaped, angled, or with notch cuts — contact us and we'll provide a custom quote.